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Zoom

Communication & Work

Source-backed from Zoom Privacy Policy

147
reviewed findings
15
key findings
3
free to read here
4
verified controls

2 of them depend on where you live.

Privacy Snapshot

What the published policy covers, and how much we found under each. Tap one to read it.

  • Camera & Photos 2 findings
  • Microphone & Audio 1 finding
  • Contacts 1 finding
  • Messages 34 findings
  • Biometrics 4 findings
  • Sensitive Data 3 findings
  • Tracking 3 findings
  • Advertising & Profiling 11 findings
  • Sharing 25 findings
  • Controls & Permissions 55 findings
  • Other 8 findings

3 findings, in full

The first 3 of this report’s 15 key findings, complete — claim, reasoning, and the policy’s own wording.

Messages Depending on settings, your account owner can read encrypted Zoom Email

What this means

It covers the email and calendar content sent to and from you, and the administrators the account owner designates.

Depending on their settings, the owner of your Zoom account and the administrators they designate can access the email and calendar content sent to and from you on Zoom Email or Zoom Calendar, even when those Zoom Emails are encrypted.

Why this matters

On a work account the employer is usually the customer, and the account owner's access is set by them rather than by you.

What the policy says

For example, depending on their settings, account owners and designated account administrators can access email and calendar content sent to and from users on their Zoom Email or Zoom Calendar accounts, even if those Zoom Emails are encrypted. In addition, account owners can see information about who provided responses to their polls, Q&A, or post-meeting or webinar feedback requests, including name and contact information, together with the responses or feedback, unless responses are submitted anonymously.

From Zoom Privacy Policy

Source captured on

Biometrics If you turn on certain features and consent, Zoom receives voiceprints

What this means

The policy names voiceprints and facial geometry as what Zoom then receives.

If you choose to turn on certain Zoom features and give the consent Zoom asks for, Zoom receives voiceprints and facial geometry.

Why this matters

A voiceprint identifies a person from how they sound. Unlike a password it cannot be reset if it is ever exposed.

What the policy says

… such as certain Account Information (e.g., financial information, log-in information), certain Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features and certain Limited Information from Zoom Email and Calendar Services (e.g., messaging content in cases described in this statement) as well as voiceprints and facial geometry, if you choose to enable certain features and provide the requisite consent. Zoom processes sensitive personal information to provide Zoom products and services, for product research and development, for authentication, integrity, security, and safety purposes, to communicate with you, for legal purposes, and with your consent.

From Zoom Privacy Policy

Source captured on

Messages Zoom collects meeting content, which may include whiteboards and polls

What this means

Its list also covers audio, video, in-meeting messages, chat, transcriptions, files, and context such as the meeting name and agenda.

Zoom collects the content generated in meetings, webinars and messages on the Zoom products your account subscribes to, which may include audio, video, in-meeting messages, whiteboards, chat, transcriptions and transcript edits, responses to feedback requests, polls and Q&A, files, and context such as the meeting or chat name and the agenda.

Why this matters

Meeting content is broader than the recording. It includes the material generated around the conversation.

What the policy says

Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features: Content generated in meetings, webinars, messages, or through other Zoom products and services to which customer has subscribed (“Customer Content”), which may include audio, video, in-meeting messages, in-meeting and out-of-meeting whiteboards, chat messaging content, transcriptions, transcript edits and recommendations, responses to account owner / host-sponsored post-meeting or webinar feedback requests, responses to polls and Q&A, and files, as well as related context, such as invitation details, meeting or chat name, or meeting agenda. Customer Content may contain your voice and image, depending on the account owner’s settings, what you choose to share, your settings, and what you do on Zoom products and services.

From Zoom Privacy Policy

Source captured on

12 more key findings a free account opens, by topic

  • Controls & Permissions 3
  • Biometrics 2
  • Messages 2
  • Other 2
  • Sensitive Data 1
  • Sharing 1
  • Tracking 1

Create a free account to read all 15

And every key finding for every company you use, with your companies saved and a dashboard of what is worth seeing across them, plus your Privacy Tune-Up. An email and a password — no card.

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Unlock the complete Zoom report

A free account opens all 15 key findings. 132 additional reviewed findings are available in the complete report.

  • Camera & Photos 2 more
  • Microphone & Audio 1 more
  • Contacts 1 more
  • Messages 30 more
  • Biometrics 1 more
  • Sensitive Data 2 more
  • Tracking 2 more
  • Advertising & Profiling 11 more
  • Sharing 24 more
  • Controls & Permissions 52 more
  • Other 6 more

  • Complete report

    132 additional reviewed findings, each shown with the policy wording behind it, like the 15 above.

  • Privacy Tune-Up

    4 verified privacy controls, 1 of them high-impact — where each one is, what it changes, and what may stop working.

  • Stay protectedPlanned

    Told when the policy changes.

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Plainlyst simplifies selected disclosures from privacy policies. It does not claim to capture every statement or practice in a policy, and it is not legal advice.

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Official sources only. Every finding quotes the company’s own policy, and every record names the document behind it. We do not grade anybody.